F A Q

The Mini

Have questions regarding The Mini? See what we get asked most. Feel free to get in touch if you don't find what you came here looking for! 

uvFreshr Mini kills/inactivates 99.9% of many common viruses and bacteria within a radius of 1 foot in 1 Exposure of 15 minutes, or 2 feet in 3 Exposures.
Testing of uvFreshr Mini by the University of Guelph resulted in a >99.99% reduction of E.coli and S.aureus bacteria, from a distance of 10 inches, in 1 Exposure. Other results may vary with conditions.

uvFreshr Mini may be used to sanitize:
belongings, such as bags, devices, wallets, keys, makeup, equipment,
spaces such as a sanitation box, workdesk, locker, pillow, cabinet, drawer, shoe rack, toilet etc.
The applications are only as limited as the imagination!

When using uvFreshr Mini, please take the following safety precautions:
Avoid exposure of humans, pets and plants to direct or reflected germicidal ultraviolet rays. Germicidal ultraviolet rays are harmful to the skin and eyes.
Keep the Product away from water and high temperature.
UVC light may discolor/degrade certain polymers such as some plastics and rubbers. Do not shine the UVC light on live electrical wires.
Do not charge the Device with a damaged Charger/Cable.
Do not disassemble the Device.
For Customer Support, please email support@altanrobotech.com or call 833-772-5826.

1 uvFreshr Mini
1 User's Manual
1 USB-C Charging Cable
3 x 3M Velcro Command Strips

Watch this video!

To light uvFreshr Mini for a single Exposure of 15 minutes, long press the ON/OFF Button, until the LED Indicator turns steady blue (and no longer).
To repeat this Exposure every 12 hours, short press and release the ON/OFF Button. The LED Indicator will periodically flash blue.
To repeat the Exposure ever 24 hours instead, short press and release the ON/OFF Button again. The LED Indicator will periodically flash red.
An additional short press and release will cycle back to a single Exposure. The LED Indicator will be steady blue.
Immediately face the UVC Light Bulb away from you and at the space to be sanitized.
The UVC Light Bulb will light up with a delay of up to 10 seconds after the Safety Sensor no longer detects movement.
For your safety, please leave the sanitizing area.
To power uvFreshr Mini OFF, long press the ON/OFF Button till the LED Indicator blinks red and turns off.
Please see the User's Manual for further details.

To charge uvFreshr Mini, connect the USB-C Port on uvFreshr Mini to any standard 5 Volt DC USB Port via the provided Charging Cable.
USB Ports are commonly found on computers, cell phone chargers, power banks etc.
While charging, the LED Indicator will show steady red and turn steady blue when fully charged.
Fully charging an empty battery may take 3-5 hours.
A full charge will last for approximately 2.5 hours of light time or 9 Exposures of 15 minutes each.

The Germ

Have questions regarding The Germ? See what we get asked most. Feel free to get in touch if you don't find what you came here looking for! 

uvFreshr Germ kills/inactivates 99.9% of many common viruses and bacteria within a radius of up to 3 feet, depending on Exposure time. Please see the User's Manual for details.
Testing of uvFreshr Germ by the University of Guelph resulted in a >99.99% reduction of E.coli and S.aureus bacteria, from a distance of 14 inches, in a 15 minute, UVC Exposure. Other results may vary with conditions.

uvFreshr Germ may be used to sanitize:
belongings, such as bags, devices, wallets, keys, makeup, equipment,
spaces such as a sanitation box, workdesk, closet, locker, bed, cabinet, bathroom surfaces, shoe rack etc.
The applications are only as limited as the imagination!

1 uvFreshr Germ
1 User's Manual
1 Charger

Watch This Video!

To power uvFreshr Germ ON, Long Press the Power Button, till the Power Button transitions from Red to Blue.
The Display will show the "uvFreshr" and "ALTAN ROBOTECH family matters" Logos and then the default Schedule.
The default Schedule is "Shine for 5 min Repeat 0 x/24hr Start in 0 hr".
Modify these 3 numbers as desired, with the "Shine for" (duration), "Repeat" (per 24 hours) & "Start in" (Schedule delay) Buttons respectively.
Short Press the "Set" Button and the Schedule will start within 45 seconds after the Safety Sensor no longer detects movement.
Immediately face the UVC Light Bulb away from you and at the space to be sanitized.
For your safety, please leave the sanitizing area.
To power uvFreshr Germ OFF, long press the Power Button till the Power Button transitions from Red to Off and the Device beeps and Powers OFF.
Please see the User's Manual for further details.

To charge uvFreshr Germ, connect the Charging Port at the bottom of the Device to any standard 110 Volt AC Power Outlet via the provided Charger.
Power Outlets are commonly found on walls, extension cords, Adapters, appliances etc.
While charging, the Power Button will turn steady Red and turn OFF when fully charged.
A Short Press of the Power Button will show the Battery Status on the Display.
Fully charging an empty battery may take 2 hours.
A full charge will last for approximately 5 hours of light time or 20 Exposures of 15 minutes each.

When using uvFreshr Germ, please take the following safety precautions:
Avoid exposure of humans, pets and plants to direct or reflected germicidal ultraviolet rays. Germicidal ultraviolet rays are harmful to the skin and eyes.
Keep the Product away from water and high temperature.
UVC light may discolor/degrade certain polymers such as some plastics and rubbers. Do not shine the UVC light on live electrical wires.
Do not charge the Device with a damaged Charger.
Do not disassemble the Device.
For Customer Support, please email support@altanrobotech.com or call 833-772-5826.

Shipping

We ship in 1-2 days from your order. Once we ship your order you should receive an email with your tracking number. 

We ship to USA, Canada & Mexico. 
FREE Shipping is only limited to USA for now. 

We ship orders within 1-2 business days. We ship out of our warehouse in North Carolina. Standard shipping is ground which takes 3-5 days. 

Returns and exchanges

Issues with your order? Refer to our Returns & Refunds Policy or Contact us if you don't find what you were looking for.

Each case is unique, in some cases we will send you a pre-paid shipping label, or we will simply send you your replacement without you having to ship us your item. Most of the times however, you are responsible for shipping us your return item, if it qualifies we will reimburse your shipping expenses as well. Please read our Returns policy for more details.

If you return your un-opened item within 30 days, yes absolutely. 

However since this is a cleaning and sanitation device, once the box is opened we cannot take the item back unless it's faulty. 
Read more about out warranty and or contact us if you have any further questions!